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Delivery/Returns
DELIVERY POLICY

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If you are looking for a specific product and can’t find it on our website or you have any questions about the products we sell or our delivery policy then please contact us by telephone on 01737 645065 or drop us an email at info@newtonsviolinshop.co.uk
 


RETURNS POLICY

IN STORE PURCHASES 

We offer a 7 day no quibble money back or exchange guarantee, even if you simply change your mind!
(excludes clearance items, client sale items or goods sold in a part exchange deal).

 
Goods will only be exchanged if they are in an unused/new condition with all tags intact and proof of purchase with a valid receipt.

You have no legal right to return the goods if there's no fault with the product. You also have no automatic right to a refund if you change your mind or buy the wrong size or colour etc. All refunds will be at the managers discretion.

With faulty goods, you simply need to prove purchase (eg. original receipt) and a full refund or exchange will be given. In the case of items under manufacturers warranty you will be offered repair or replacement by the manufacturer. Newtons Violin Shop will be more than happy to undertake the return and replacement on your behalf.

ONLINE ORDERS ONLY - Distance Selling Regulation 2000

Goods can be returned within seven (7) business days of receipt (see below DSR). They must be unused, in original unopened packaging showing no signs of wear or damage. It is the customers responsibility to ensure that the goods are returned to Newtons Violin Shop undamaged. The cost of returning the goods is the customers responsibility. A refund will only be issued once the goods have been checked and cleared as new. We will refund the value of the goods less any packaging and delivery costs incurred by Newtons Violin Shop (not necessarily postage rate advertised). The customer will incur all postage fees if goods are returned for exchange (i.e. swapping a t-shirt size from a small to a medium).

In accordance with the Distance Selling Regulations 2000, the customer has the right to a cooling off period of seven (7) business days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. All returns can be indicated beforehand with Newtons Violin Shop customer service department. All goods must be returned to Newtons Violin Shop (see contact details). The cooling off period and right to cancel do not apply to contracts, orders for any goods made to your specification, any downloaded goods or unsealed goods including but not limited to (DVD, CD, Tapes, Software, Video and Audio). Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods. If the customer exercises the right to withdrawal, they have the option of requesting a full refund or exchange of goods. If an exchange is requested, all shipping expenses shall be the responsibility of the customer. If the right to withdrawal is exercised, Newtons Violin Shop will make every effort to refund the customer within 30 days.
 

STOCK POLICY

"In Stock"  -  These products are in stock, available to view in store and ready for immediate dispatch.

"Out of Stock"  -  These are products that are temporarily out of stock. If you need details please contact us for re-stocking and delivery times. If you have entered your email address for a reminder you will be notified as soon as the product comes back into stock. You may still click to buy out of stock produce, but your order will not be dispatched until they are back in stock. We will notify you of an approximate time once we have checked availability.

"Delivery 3-5 Days"  -  These items are not available to view in store and will be shipped to your door direct by the supplier. Click to buy, and your order will be delivered direct from the supplier.

"Custom Order"  -  For custom orders please follow the ordering instructions specified on the product page. You will be notified of an approximate delivery time. Payment in FULL (non refundable) is required on all custom orders. Once your products have arrived in store we will contact you to arrange collection or delivery.


Our Policy:  We only stock musical instruments and equipment that we know offer quality, value for money and will help you to get the most out of your playing. We currently only sell in the UK. But if you are viewing our website from overseas and would like to make a purchase, please contact us with your delivery address and we will obtain shipping quotes.

We take every precaution to maintain an accurate stock inventory on this site. Occasionally conflicts may occur between online, phone and in store orders taken at the same time. If this happens and we cannot dispatch your order we will refund your payment and contact you to advise of product availability.

 

CUSTOMER SERVICE CONTACT INFORMATION

Phone: 01737 645065
Email: info@newtonsviolinshop.co.uk
Return Address: Newtons Violin Shop, 32 Woodlands Road, Redhill, Surrey, RH1 6HA, United Kingdom

Warranty Claims: Please check our Terms & Conditions page and Contact Us through the details provided below.